El Feo Kern: "Yes. I understand"
something odd is happening...
the phrase "Yes. I understand", for some reason, is losing it's meaning/effect out here.
ok, lemme esplain...
When approached by a User with an IT problem the phrase "Yes. I understand" is one i commonly use to politely let the user know that i have filtered through his/her verbal dribble and established what his/her issue is (which is normally far from what he/she thinks it is) and have determined a method to resolve it.
Other common variations used for this same purpose are phrases like "Understood" or "I'll look into it", etc.
Normally this is enough of a queue to the user that they need to STOP shitting out of their mouth and return control of the conversation to me... if there is any further discussion needed, that is.
This overwhelming disregard for these beloved phrases has happened almost overnight. (granted, it will happen from time to time, but not to this degree or this often)
they now feel compelled to continue spewing out "buzz-words" and acronyms that they heard a chimp on TV use once or twice, all the while mixing and matching them trying to hit on that "secret IT button in my brain" that will cause me to wave my magic IT wand and resolve their issue(s) within seconds.
This situation has truly become dire.
I have been forced to beef up my communication skills and am now having to use phrases like
"whoa... ok, i get it ... now stop talking"
"hold it right their sparky... I understand, now leave"
"do you see that hammer? would you like to meet that hammer?"
and "shut your fucking pie-hole you waste of man flesh"
all of the above mentioned work, but they normally invoke blind rage and nasty emails to bosses and such... i know this from experience.
Why must they make me push the envelope of professionalism so far.
*sigh*
I'll post again if i determine a cause and/or remedy for this most disturbing issue.
oh yeah ... I hate Kuwait too... with a burning passion
*pours a fo-dee for Gerry*
vote for me.
something odd is happening...
the phrase "Yes. I understand", for some reason, is losing it's meaning/effect out here.
ok, lemme esplain...
When approached by a User with an IT problem the phrase "Yes. I understand" is one i commonly use to politely let the user know that i have filtered through his/her verbal dribble and established what his/her issue is (which is normally far from what he/she thinks it is) and have determined a method to resolve it.
Other common variations used for this same purpose are phrases like "Understood" or "I'll look into it", etc.
Normally this is enough of a queue to the user that they need to STOP shitting out of their mouth and return control of the conversation to me... if there is any further discussion needed, that is.
This overwhelming disregard for these beloved phrases has happened almost overnight. (granted, it will happen from time to time, but not to this degree or this often)
they now feel compelled to continue spewing out "buzz-words" and acronyms that they heard a chimp on TV use once or twice, all the while mixing and matching them trying to hit on that "secret IT button in my brain" that will cause me to wave my magic IT wand and resolve their issue(s) within seconds.
This situation has truly become dire.
I have been forced to beef up my communication skills and am now having to use phrases like
"whoa... ok, i get it ... now stop talking"
"hold it right their sparky... I understand, now leave"
"do you see that hammer? would you like to meet that hammer?"
and "shut your fucking pie-hole you waste of man flesh"
all of the above mentioned work, but they normally invoke blind rage and nasty emails to bosses and such... i know this from experience.
Why must they make me push the envelope of professionalism so far.
*sigh*
I'll post again if i determine a cause and/or remedy for this most disturbing issue.
oh yeah ... I hate Kuwait too... with a burning passion
*pours a fo-dee for Gerry*
vote for me.
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